Technical Support

We are available 24/7 for your Support needs, so feel free to reach out!

For Support and Help, Nothing could be more simple than sending us an email. Email us at: support@castgraph.com


Network Performance Utilities

Speed Test

It's a great idea to test the upload and download speed of your internet connection. The following links will test the speed from your location to our network. Go to speedtest.net website and click on the settings button. The settings panel will open and you will select a server location depending on the location your service is located.

When the test is over you can see the results of your internet connection speed. Please share the results of the test with us

Traceroute

Provides a visual traceroute of your connection to CastGraph servers. Run the MyRoute test from the location your service is located.

You can use WinMTR to test the connection to the server, by following the steps:

1. Download WinMTR

2. Run Traceroute from the location of the broadcaster and as Host enter Clients Website or IP address

The report to include: Timestamp of Traceroute, IP A (your IP), IP Z (IP you are tracing to), Complete TraceRoute from A->Z (include packet loss).

For your report to be complete, our team may need your public IP address as shown on http://www.ip2location.com for example.

When the test is over you can see the results. Please share the results of the test with us.

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